Customer service VAs who sound like your team.
Trained reps for phone, email and chat support, order processing and ticket queues, with up to 24/7 coverage for full-time plans.
On your plate 5
Done by your VA 0
What your customer service assistant can take off your plate.
Phone, email & chat
Customers answered quickly, in your tone of voice.
Extended & 24/7 coverage
Evenings, weekends or round-the-clock on full-time plans.
Order processing
Orders, returns, exchanges and fulfilment updates handled.
Appointment scheduling
Bookings, confirmations and reschedules managed.
Escalation support
Tricky cases documented and routed to the right person.
Relationship management
Check-ins and follow-ups that keep customers coming back.
Customer onboarding
New customers welcomed, set up and shown around.
Ticket management
Queues triaged, tagged and kept inside your SLAs.
Work gets done while you're in meetings.
Your VA works your hours, in your tools, and sends an end-of-day report. Here's what a typical day can look like.
- Works inside your tools, with only the access they need
- Follows SOPs we write with you during onboarding
- Checked by our operations manager, so you don't have to
Customer service assistantExample day · your time zone
Already fluent in the tools you use.
And if you use something else, we train your VA on it during onboarding.
More than a VA. A whole system of support.
Vetted, experienced people
3+ years' experience, a five-step interview, 90%+ on our assessments, and background and reference checks.
Trained before day one
Four weeks of Triple training before meeting a client, then training on your tools, written down as SOPs.
Managed, so you don't have to
An operations manager checks the work against what we agreed, with hourly, then daily, then weekly check-ins.
Free replacement
Not the right fit? We replace your VA free, and you don't pay while the new person is trained.
What clients say
Triple's Assistant has lightened my workload.
Truly impressed with the quality of service they consistently deliver.
Customer interactions are not only efficient but also reflect a deep knowledge of our offerings.
From first call to a VA who fits
Four steps. We do the heavy lifting in each one.
Plan the role
Free 30-minute callWe look at where your team's time goes and agree what your VA takes on and what good work looks like.
Madeeha
Your pick
MuskanMeet your match
1–3 daysWe shortlist experienced, vetted VAs for the role. You interview them and choose.
Get up to speed
First 4 weeksWe learn your tools, train your VA on them and write everything down as SOPs.
Stay on track
OngoingOur operations manager checks the work, spots problems early and sends you a simple update.
A full-time customer service assistant from $1,999/month.
40 hours a week in your time zone. Part-time from $1,099. No hiring costs or payroll.
Questions owners ask us
Still wondering about something? Ask us on the planning call.
See all FAQs →Are reps trained for difficult customers?
Yes. Reps are trained in conflict resolution and handling challenging conversations, then trained on your products and policies.
What experience do reps have?
Usually graduates with 3+ years of full-time experience in a similar onshore customer service role.
How do I monitor performance?
Reps work inside your phone and help desk tools, which track calls, response times and feedback. We agree the metrics with you during onboarding.
Is 24/7 coverage available?
Yes, for full-time VAs. Standard cover is an 8-hour block, five days a week. Longer cover, up to 24/7, is set up on a call.
Your first week is risk-free.
Not happy with the service or your VA in the first 7 days? You get a full refund.
Let's plan your first Triple VA