Healthcare VAs for the front desk and the back office.
HIPAA-trained assistants for patient calls, scheduling, prior authorizations, credentialing, billing and RCM, so your clinical team can focus on patients.
- 48 appointment reminders confirmed8:30 am
- Prior auth approved for MRI10:45 am
- Insurance eligibility checked12:30 pm
- Claims submitted to payers3:15 pm
Trusted by growing businesses across the US
The work that piles up in healthcare teams.
Long hold times
Patients wait on hold, hang up and book somewhere else.
Front-desk turnover
Every time someone leaves, you re-hire and re-train from scratch.
Paperwork backlog
Prior auths, faxes and claims pile up and slow down revenue.
VAs for every part of your operation.
Start with one role. Add more as it works, with the same support for every VA.
Patient communication
- Registration and scheduling
- Confirmations and cancellations
- Refill requests and eligibility checks
Chronic care coordination
- Coordinating patients, providers and facilities
- Scheduling and follow-ups
- Progress tracking
Prior authorization
- Approvals for meds, procedures and treatments
- Insurer, pharmacy and lab follow-up
- Status tracking
Medical billing & RCM
- CPT/ICD coding and modifiers
- Claim prep and submission
- Payment posting and denial follow-up
Credentialing
- Provider credentialing
- Regulatory documentation
- Records management
HEDIS & chart abstraction
- Chart collection and review
- HEDIS compliance support
- Care-quality reporting
Medical scribing
- Visit documentation in your EMR
- Notes ready for provider sign-off
- US clinic experience
Fax & back-office admin
- Records received, sorted and sent
- Reports, invoices and vendors
- Onboarding and offboarding support
Trained on the systems you already use.
We train your VA on your exact setup during onboarding.
Your patients' data stays safe.
Your VA only sees what they need, works on a secure connection, and is checked before they ever start.
HIPAA-trained
Healthcare VAs are trained in HIPAA-aligned data handling, sign an NDA and pass background checks.
Only the access they need
Logins are shared securely and removed within 24 hours if a VA leaves.
Secure connection
All work runs through a business VPN. Your data stays in your systems.
Clear if anything goes wrong
Any suspected issue is reported to you within 24 hours, in writing.
What this looks like in practice.
How a New York medical practice cut abandoned calls from 30% to under 1%
Wait times dropped from 30–45 minutes to about 3. Read the case study →
From first call to a VA who fits
Four steps. We do the heavy lifting in each one.
Plan the role
Free 30-minute callWe look at where your team's time goes and agree what your VA takes on and what good work looks like.
Madeeha
Your pick
MuskanMeet your match
1–3 daysWe shortlist experienced, vetted VAs for the role. You interview them and choose.
Get up to speed
First 4 weeksWe learn your tools, train your VA on them and write everything down as SOPs.
Stay on track
OngoingOur operations manager checks the work, spots problems early and sends you a simple update.
Questions owners ask us
Still wondering about something? Ask us on the planning call.
See all FAQs →What is a virtual medical assistant?
A remote healthcare professional who provides administrative support to practices, clinics and hospitals: scheduling, patient calls, billing, prior auth, credentialing and EHR work.
Is patient data secure?
Yes. Healthcare VAs are trained in HIPAA-aligned data handling, sign an NDA, pass background checks and work on a business VPN with only the access they need.
Which EHR and practice systems do your VAs use?
Including Epic, eClinicalWorks, athenahealth, NextGen, DrChrono, Kareo and Practice Fusion. We train your VA on your exact setup during onboarding.
Can you staff a whole patient call team?
Yes. One New York practice started with six patient communication specialists, then added chronic care, billing, scribing, RCM and prior auth roles.
Your first week is risk-free.
Not happy with the service or your VA in the first 7 days? You get a full refund.
Let's plan your first Triple VA