Your VA changes. Your work doesn't miss a beat.
People take leave, move on, or turn out not to be the right fit. Because everything your VA does is documented, recorded and checked by your ops manager, the next person picks up where the last one left off.
- Client preference guide shared
- 14 SOPs and screen recordings handed over
- Logins moved in your password manager
- Previous VA's access removedWithin 24 h
- New VA shadowing with your ops managerIn progress
- First day running it soloThursday
Whatever changes, there's already a plan for it.
Most VA problems aren't the person leaving. They're everything that leaves with them. We make sure nothing does.
If your VA is out for a few days
Sick days, family emergencies, power cuts. It happens, and it shouldn't become your problem.
- Your ops manager tells you straight away and agrees what can wait
- Your work is documented, so nothing is lost while they're away
- Teams of 5+ VAs get a trained backup VA who steps in, at no extra cost
If your VA moves on
We start on the replacement the moment we know, and the handover starts before they leave.
- A shortlist of vetted VAs in 1–3 days. You interview and choose
- Your VA documents open work and hands it over before they go
- Access to your tools is removed within 24 hours
If you want someone different
Maybe the fit isn't right, or the role has grown. Tell your ops manager and we take it from there.
- We handle the conversation with your VA, so you don't have to
- We rematch you with someone whose skills fit the role better
- The replacement is free, and you don't pay while they're trained
Why a new VA doesn't start from zero.
The know-how stays with your account, not with one person. Your new VA inherits all of it on day one.
Client preference guide
Your tasks, logins, working style and the details that matter to you, in one living document.
SOPs & screen recordings
Every recurring task written step by step and recorded click by click.
Reports & success metrics
The targets you agreed and the history behind them, so the standard doesn't reset.
The same ops manager
The person who already knows your account runs the handover and checks the new work.
From "this isn't working" to back on track.
One message from you. We handle the rest.
Tell your ops manager
Same dayOne message is enough. We handle every conversation with your current VA.
Meet your new match
1–3 daysWe shortlist vetted VAs for the role. You interview them and choose.
Hand over
First weekYour new VA learns from your preference guide, SOPs and recordings, with your ops manager alongside.
Back to standard
OngoingCheck-ins go hourly, then daily, then weekly, and reports pick up where they left off.
Replacing a VA with Triple vs. on your own.
| On your own | With Triple | |
|---|---|---|
| Time to a new VA | Weeks to months | 1–3 days |
| What the new person inherits | Whatever the last one remembered | Preference guide, SOPs, recordings |
| Who has the hard conversation | You | We do |
| Who trains the new person | Your team | We do, with your ops manager |
| What you pay while they ramp up | Full cost | $0 while they're trained |
| Access to your tools | You chase it down | Removed within 24 hours |
| Cover for leave and sick days | ✕ | Backup VA at 5+ VAs |
Replacement questions
Still wondering about something? Ask us on the planning call.
See all FAQs →How fast can you replace my VA?
We share a shortlist of vetted VAs in 1–3 days. You interview them and choose, then the handover starts straight away.
Do I pay while the new VA gets up to speed?
No. The replacement is free, and you don't pay while the new person is trained.
What happens when my VA is on leave?
Your ops manager lets you know and agrees what can wait. Because your processes are documented, nothing is lost. Teams of 5+ VAs get a trained backup VA at no extra cost.
Do I have to tell my VA it isn't working?
No. Tell your ops manager and we handle the conversation, the transition and the offboarding.
Will the new VA know how I like things done?
Yes. They start from your client preference guide, your SOPs and the screen recordings of your tasks, and your ops manager walks them through the handover.
What happens to my logins when a VA leaves?
Logins live in a password manager, so nothing is shared by email or chat. A departing VA loses access within 24 hours.
What if it doesn't work out a second time?
Your ops manager looks at what went wrong, whether that's the role plan, the training or the match, and fixes it before we match again.
Your first week is risk-free.
Not happy with the service or your VA in the first 7 days? You get a full refund.
Let's plan your first Triple VA